06-23-2023 11:34 AM
Continue of https://rog-forum.asus.com/t5/gaming-notebooks/rog-zephyrus-duo-16-2023-freezes-on-startup/m-p/93611...
Real state at 2023 june 23 with bios 315 and last amd adrenaline (31.0.22000.11023) - NOT RESOLVED
freezes stay here 🙂
06-23-2023 11:37 AM
The decision to use outdated drivers can and does work, BUT it cannot be counted as a real solution. Forgive us moderator, but solve the problem in a normal way, with a fix in the new drivers
06-23-2023 12:49 PM
Gutted to hear that the new BIOS update hasn’t helped….I agree, we need a real solution for this to move forward. Asus, please take note and do not ignore us and/or take us for granted. We all invested in your product, we need it to work as it should!!
06-29-2023 12:38 AM
Hi All,
Regarding the screen flickering issue, we are actively working with AMD to analyze this problem. We kindly request your assistance in confirming the following settings:
(1) Ensure that Armoury Crate is updated to the latest version (V 3.2.7.2).
(2) In Armoury Crate, disable the Aura Wallpaper.
(3) In Armoury Crate, select the default mode in the GameVisual settings page.
After applying the above steps, please observe if the screen flickering issue improves.
If the problem persists, we recommend sending your laptop to our repair center, where our engineers can assist in diagnosing your laptop. Once you have submitted your laptop for repair, please send me a private message with your serial number and repair number. I will assist in tracking your case.
We apologize for any inconvenience caused.
07-03-2023 08:48 PM
i have done all as told.. but still issue remains
07-04-2023 09:28 PM
Hi @lalitsehgal21 ,
Due to the need for your personal information.
I have sent you a message, please check✉. Thank you
07-04-2023 09:35 PM
i have sent a reply kindly check..
i have latest 315 bios and already have had multiple issues with unit. also had to reformat over 8 times but still issue remains. including flickering and sometime no boot. many times i had to disconnect power keep holding power button for 15 seconds and then reboot for all to work. the laptop feels like unfinished product.
06-25-2023 03:52 PM
We've waited long enough. We are preparing a documentary on the subject with publisher friends. They have to pay for this damage.
07-10-2023 12:43 PM
If you need any help, Id be happy to throw in my testimonial on the issues I have experienced with all 4 of my laptops. This is crazy!
06-27-2023 08:53 AM
I got my laptop back from repair today. It didn’t freeze on startup but now my screen seems to have started flickering. It clearly states on the box and on the report that it has passed QC and all tests!!?? What the funk is wrong with these people??!! 🤬🤬🤬