ROG Zephyrus Duo 16 (2022)

[maki22816]

Hi! I just recently have this issue regarding with my laptop screen. It was 1:30 in the morning, was watching lecture videos but then my room was dark, and the screen was on full brightness, so I had to lower it down. Upon lowering it down it showed black blotches until the screen flickered and half of the screen (right side) went black. So I am not sure what happened because I never had any issues with my laptop before.  The laptop is in Turbo and Ultimate mode and i had to duplicate my screen in my secondary screen since I cannot see the right side of my main screen.  what to do? 

[Anbby_ROG]

Hi @maki22816 ,

I would like to confirm whether you are currently using the NVIDIA Graphic Driver Version V31.0.15.3168 verified by ASUS. Also, is the display working normally in the BIOS interface or when using the iGPU? Thank you.

[maki22816]

Hi. thank you for the response. Yes, I am currently using this version. the display is not working normally even in BIOS and iGPU. The main screen is literally in half like from the midline I can still see a silhouette going to the right it's like from fading going to dark black on the right most part. I'm not sure if this was caused by overheating, loose cable, or dust.

[Anbby_ROG · Accepted solution]

Hi @maki22816 ,

Thank you for the reply. Based on your description, we recommend sending the laptop to the local service team for further hardware diagnostics to confirm the issue. Thank you.