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ROG Z13 Flow Tablet Keyboard

owynn
Level 7

‎01-26-2024 08:27 AM

Hi,

Could anybody assist me. This is a common issue and my product is marginally out of Warranty, but my keyboard will not function when it isn't laid flat. There is no option to purchase this component separately. Bitterly disappointed after just over a year's use that this would fail, and appears to do so for many users.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

‎01-28-2024 06:42 PM

Hi @owynn ,

Thank you for reaching out to us. 

Could you please provide your product serial number and location for further verification? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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