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ROG Strix Volume hotkeys not working

MJM4444
Level 7

Exactly what the title says, the hotkeys (M1-M5) aren't working. Since for some reason this thing doesn't have dedicated volume keys, this means that I have to open up the sound settings every time I want to change the Volume.

This is a screenshot of the relevant settings page in Armory Crate:

Screenshot 2025-01-04 223330.png

This is a screenshot of the same page after clicking the 'Reset to default' button. It remains frozen like this until Armory Crate is closed:

Screenshot 2025-01-04 223343.png

 

163 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

Could you please share the model of your laptop so that we can assist you further? Also, please tried removing ASUS System Control Interface v3, uninstalling Armoury Crate using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.40 and Armoury Crate to see if there is any improvement?Thank you!

 

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

dezmodious
Level 7

I'm having a similar issue. I purchased the Asus ROG Strix 18 about 3 weeks ago and none of the programmable keys are working. Armory crate is running on current 4.0 version and I can change them in the interface all I want. Nothing happens when I press any of the 5 keys.

Anbby_ROG
Customer Service Agent

Please power off the device, remove all external devices and the power supply. Then, press and hold the power button for 40 seconds to perform an EC reset. After that, reconnect the power supply and turn on the device to check if the issue improves. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂