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Rog strix scar 18 G834JZR Display crashing on startup

AlexLucas
Level 7

I've had this laptop for half a year and everything was going well, but recently it started to crash when I turn it on, I've been struggling with this problem for 2 weeks now, I don't know what to do. when I turn it on after 10 seconds it crashes and I can't do anything, I have to turn it off and then turn it on until it works sometimes like i paid 3000$ to have a nice gaming expierence pleae sameone help me.🙏

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Could you please confirm if you have updated the BIOS to the latest version and tested using the ASUS-verified display driver?

Additionally, please remove all external devices and power from the system while it is turned off. Then, press and hold the power button for 40 seconds to perform an EC reset. After that, reconnect the power and turn it on to see if the issue improves. Thank you!

Thanks for your help so I tried everthing you said but the problem is still here I dont know why.when I turn it on after 10 second its crashing and I need to turn it off and start up again until its working sometimes I tried ubdate everything but still no results and one more thing before its crashing I hear a sound like something is connecting and there is a mesaage saying that is changing to nvdia graphics card and after the screen stay steel like it crashed

Anbby_ROG
Customer Service Agent

Have you tried entering Safe Mode to see if the same issue occurs? Additionally, please try using MyASUS to check the device's operating status. If the problem still persists in Safe Mode, we recommend sending the laptop to your local service center for further hardware inspection. Thank you.