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ROG Strix SCAR 18 (2023) G834

Crmn
Level 7

just bought the laptop a month ago and last week games just started crashing without any error 

tried reinstalling windows and all drivers but nothing is helping i think its something with nvidia switch from iGPU -to dGPU

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1 ACCEPTED SOLUTION

Accepted Solutions

Crmn
Level 7

Probably found the issue, ram test giving me errors 

View solution in original post

3 REPLIES 3

Anbby_ROG
Customer Service Agent

You mentioned that you have already tried reinstalling the drivers, but the problem persists. Does the issue only occur when using the dedicated GPU?

Please try using the ASUS-verified NVIDIA graphics driver version V32.0.15.6607 to see if the problem improves. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

ethanwalker3009
Level 7

Here are some suggestions for you to try:

  1. Update NVIDIA Drivers: Make sure you have the latest drivers from the NVIDIA website. Sometimes, the version from Windows Update may not be the most recent.
  2. Adjust NVIDIA Control Panel Settings: Open the NVIDIA Control Panel and set your preferred graphics processor to the dGPU for the specific games that are crashing.
  3. Check Power Settings: Ensure your laptop is set to "High Performance" mode in the power settings, as this can affect GPU performance.
  4. Monitor Temperatures: Use software like MSI Afterburner to monitor GPU temperatures. Overheating can cause crashes.
  5. Disable Integrated Graphics: You can try disabling the integrated GPU in Device Manager to force the system to use the dGPU.
  6. Check for Windows Updates: Ensure your operating system is fully updated, as updates can fix compatibility issues.
  7. Run Games as Administrator: Right-click on the game executable and select "Run as administrator" to see if that helps.

Crmn
Level 7

Probably found the issue, ram test giving me errors