Hello all,
I bought this laptop less than a year ago and I keep having issues with the Thunderbolt 4 port.
When I use a dock or hub on it with some peripherals connected, and then run something a bit more resource heavy (a game or multiple apps), there is a good chance that all my peripherals freeze (including the laptop keyboard and touchpad) and only the power button still works. Windows and whatever app was running continue to do so, but I have no option other than doing a forced shut down.
Initially I thought that the dock was faulty (Anker) and had it replaced, but nothing changed. Same dock on another laptop (a Zephyrus) works fine, but that laptop doesn't have TB4.
Then I decided to try a simple wireless headset dongle (Jabra). It works most of the time, but has random interrupts in sound and the range of the headset is drastically reduced. Same dongle put into one of the normal USB ports, with a USB to USB-C adaptor, works perfectly without any sound loss. Range on the TB4 port ~1m, range on the USB port ~5m.
Now I have a USB hub with only 1 dongle in it (Logi Bolt) and even with this one I noticed interruptions in my mouse movement.
I'm up to date with BIOS updates, windows, etc.
At this point out of ideas and was hoping somebody here has some suggestion other than just sending it to the warranty check.
Regards,
Lom
