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ROG Strix R9 G513QY AMD RX 6800M GPU Crashing with dual monitors on - gaming only.

pmtom48
Level 7

Asus ROG Strix laptop.  I have run dual monitors (with laptop closed) for 2 years. HDMI 2.0b port for one and USB (3.2 Gen 2 Type-C support DisplayPort) for other. About a year ago started having issues with laptop shutting off while gaming. Not even under heavy load, just switching screens on intros sometimes. Thought it was heat and cleaned fans put on new paste....still happening. Ran temp monitor and everything is fine. FINALLY, I figured out that if I disabled one of the two drivers it worked fine. Since then there have been 3 or 4 updates and it still happens if both are on. total PITA going into DM and turning them on and off each time. Plus nice to have the other monitor on! 

Below are screen shots of the DM. The one with the arrow is the one I have to turn off. Next images are current versions.

Thanks so much for any advice and help!!

2024-03-14_08-19-04.jpg2024-03-14_08-19-47.jpgRadeon display manager.jpg

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @pmtom48 ,

Have you updated your BIOS version to the latest version 331? 
Also, please try removing all display drivers using DDU and test if the issue improves with the Asus-verified AMD display driver version V30.0.13002.13003. Thank you.