07-28-2024 08:38 AM
i have a 2023 ROG Strix , that "died" on me.
tldr; i can't turn on my laptop either via battery nor plugged in. (AC adapter or USB-C) even after unplugging the battery from the motherboard.
I usually have this laptop ( i used for trading) always plugged in and always on. i recently took it with me on vacation . last time i used it i put it on sleep mode and put the computer away , when i went to use it again i plugged it in and fired it up and started using on only for it to shut down , there was no low battery warning , i honestly don't know if this laptop has such a thing since i always use it at my desk .
i thought the the power adapter might not have been properly plugged in but that wasn't the case.
when i use a 65w usb c adapter that i use for my other laptop, the keyboard backlight came one for a 1-3 second before going out.
i'm now home and opened the laptop in order to unplug the battery from the motherboard hoping to have a dead battery on hand but that's did not work.
07-28-2024 09:34 PM
Hi @Neous ,
Please try removing all external devices and the power source while the device is powered off.
Press and hold the power button for 40 seconds to perform an EC reset, then reconnect the power source and turn on the device to see if there is any improvement. Thank you.