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ROG Strix laptop eternal freezing issue. Can the processor state be 100% even when not on Windows?

rodjoost
Level 7

So I've had this ROG Strix G513QM laptop for a few years. At first it was great but about 6 months ago it started freezing randomly several times a day.

I looked and tried every possible solution: drivers, uninstalling stuff, contacting support, Windows fresh install, updating/rolling back BIOS and absolutely nothing works. Did a lot of research on the internet and found that many people have this issue with ASUS/Ryzen specifically.

The only solution I've found so far is having the processor state working at 100% at all times and that's the only way it never freezes. The only problem with this solution is that I have to have my laptop in a state of permanent hibernation when I'm not using it, if I turn it off or restart it freezes when it's booting up with the Asus/ROG logo and I have to power it off manually with the button and turn it on again until it decides to log into Windows without freezing. This process sometimes takes up to half an hour.

I don't mind having the processor state at 100% at all times and the constant hibernation but it's a real pain in the ass when Windows requires an update and rebooting is necessary.

Is there a way to possibly set the processor state to work at 100% even when it's not on Windows? This would largely solve the issue until I can get a new laptop. ASUS NEVER AGAIN!!!

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @rodjoost ,

Regarding the freezing issue, you mentioned that the laptop freezes during startup. I would like to confirm if the freezing occurs specifically when using certain games/software in Windows. How is the temperature of the laptop when the freezing happens?
Have you made any hardware changes (SSD/RAM) or additions? If so, have you tried testing with the hardware restored to its original state?
To ensure the stability of the laptop, we recommend identifying the cause of the random freezing. Please try using MyASUS to check the hardware status and see if any issues are detected. Thank you.

rodjoost
Level 7

@Anbby_ROG the freezing doesn't happen just during startup, it happens at any point randomly if I don't have the processor state running at 100%. Currently it's only happening at startup because I have Windows set to run the processor at 100% at all times, that's why I'm asking if there's a way to have it be at 100% even when not logged in into Windows so I can update and restart normally without having the constant freezing.

I have tried every solution you suggest and nothing works. Many users over the internet report the same problem with Asus and AMD processors. The only solution is to have the processor running at 100% at all times, but I'm tired of having my laptop in constant hibernation when I'm not using it and I can hardly every update Windows.

Anbby_ROG
Customer Service Agent

Hi @rodjoost ,

Thank you for your feedback. 
You mentioned that freezing occurs during the reboot process. We would like to confirm if you have tried performing a BIOS load default and an EC reset to see if these actions improve the situation. 
Since the freezing issue occurring during the reboot process may not be related to the CPU operating frequency, if the above methods do not resolve the problem, we recommend taking the laptop to a local service center for further hardware diagnostics to identify the issue. This information is provided for your reference.

Are you guys even reading what I'm writing? The freezing occurs at ANY POINT as long as I don't have the processor state running at 100%. Currently the only instance where this is not possible during booting up because it is a Windows option. If it set the processor to work at a variable rate such as with the balanced power plan then it will start freezing randomly at any point again.

I've tried your suggestions and nothing works. Repair centers say it may be the motherboard and changing it is not worth the money. I just need an option to set processor state to run at 100% at all times, even when not logged into Windows, it is the only thing that works.

bhargav3004
Level 7

I have the same eesus recently use rog g 16  on my regular work and suddenly leptop restart with sad emoji