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rog strix keyboard not working

izaazni
Level 7

booted up my laptop and suddenly cant press any buttons

266 Views
4 REPLIES 4

Anbby_ROG
Customer Service Agent

Hi @izaazni ,

I would like to confirm with you the model of your laptop. 
Could you please try updating the BIOS and Windows package to the latest version on your laptop? 
Additionally, consider removing and reinstalling the keyboard driver in the Device Manager to see if that resolves the issue. You can refer to this link for more information. If you have any other concerns, please feel free to let us know. Thank you!

Rog strix g164ju, tried everything, sometimes it comes back on after a few minutes 

it sometimes turns out suddenly other times it doesnt, i have updated windows, bios, uninstalled the driver, did a fresh reset but it occasionally comes back

 

Anbby_ROG
Customer Service Agent

Hi @izaazni ,
Thank you for your reply. If you have already reset the system and reinstalled the keyboard drivers but still experience occasional unresponsiveness, we recommend that you send your device to the local authorized service center for further diagnosis. We apologize for any inconvenience this may cause.nvenience caused.