Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ROG STRIX II GL504GM laptop (battery and the connector defective)

Syla
Level 7

‎01-07-2024 06:12 AM

My ROG STRIX II GL504GM laptop battery and the battery connector are defective not working, now, the laptop works only via DC Power, also as soon as I pug the laptop on the power source it will start up automatically and the performance is not as it was with the battery, it is so quite no fans can be heard any more, 

Its been this way for a year now, my geographical location is southern part of Europe (KOSOVO), I cant seem to find someone that can find a battery and the connector for this model GL504GM, 

Can someone help me out how to get this bad boy back to the game again. 

Cheers and Happy new year. 

 

0 Kudos
276 Views
2 REPLIES 2

C-V-N
Level 12

‎01-07-2024 12:39 PM

Contact Asus support.

you should have taken care of this when you first notice it.

0 Kudos

Anbby_ROG
Customer Service Agent

‎01-08-2024 07:10 PM

Hi @Syla ,


I apologize for hearing about your user experience. 

Based on your description, we recommend contacting your local service center for further repair and inspection. We apologize for any inconvenience caused.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos