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Rog Strix g1713qm - Black screen issues

Luciifer
Level 10

Ok so for the longest time I kept having this issue where when my fan would spin up it would cause a power surge forcing my computer into a shutdown state causing a black screen and it would happen repeatedly, I ended up finding this video where you can change the processor power management by entering a command via the Admin CMD prompt. At the same time I found another command that was claimed to be related to the issue, I did enter this command along side the PPM command and that had worked perfectly I had ZERO crashes after that.

HOWEVER, when I upgraded my memory the issue started occurring once again, I saved the PPM commands however I am still experiencing the same black screen error, I did not save the other command that was claimed to be related to the black screen error and I believe this one particular command was the root causation of the black screen I had been experiencing as if I switch back to that memory I have zero black screen still to this day, running the same game gives me black screen on the new memory but not the old.

 

Is there a way to find out which commands I've changed via the Admin CMD prompt, I will link here the article that enables the PPM - https://www.tenforums.com/tutorials/107960-add-remove-minimum-processor-state-power-options-windows.... - there is another command that enables maximum processor state however even after enabling these on the new memory and setting them to the same settings as the previous memory, it doesn't fix the issue, it was the other command I didn't save which I also entered through the Administrative CMD prompt that seems to have fixed the black screen issue on the previous memory. Is there a way to view which commands I've entered or altered via the Admin Cmd prompt, thank you.

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12 REPLIES 12

As I understand G-helper is the cause of it switching to and from but I've recently been experiencing this problem after the fix reset, oddly enough even after it switched back I never experienced a crash.

BMan
Level 9

There's an aspect related to your workaround, which it might increase power consumption and battery drain.
However, if it does fix the crashes, it might be worth the trade off.

Your theory make sense that the issue relates to the power governor and allocated power, since power budget controls variable voltage levels and frequency governor to cpu. frequency and voltage usually surge based on CPU load.
Somewhere across (Windows, AMD, Asus) software, there's a bug, and it's hard to say who's fault it's and investigate it.

Yeah to be fair it could be a cause of Asus on the new power plan settings not calibrating right and is actually properly calibrated to the old power settings of High Performance mode or it could be because Windows' new power plan isn't calibrated to Asus under the new power modes available, it's definitely hard to say but reverting and enabling the High performance mode coupled with the PPM changes fixed it completely across two systems.