Rog Strix g1713qm - Black screen issues

[Luciifer]

Ok so for the longest time I kept having this issue where when my fan would spin up it would cause a power surge forcing my computer into a shutdown state causing a black screen and it would happen repeatedly, I ended up finding this video where you can change the processor power management by entering a command via the Admin CMD prompt. At the same time I found another command that was claimed to be related to the issue, I did enter this command along side the PPM command and that had worked perfectly I had ZERO crashes after that.

HOWEVER, when I upgraded my memory the issue started occurring once again, I saved the PPM commands however I am still experiencing the same black screen error, I did not save the other command that was claimed to be related to the black screen error and I believe this one particular command was the root causation of the black screen I had been experiencing as if I switch back to that memory I have zero black screen still to this day, running the same game gives me black screen on the new memory but not the old.

Is there a way to find out which commands I've changed via the Admin CMD prompt, I will link here the article that enables the PPM - https://www.tenforums.com/tutorials/107960-add-remove-minimum-processor-state-power-options-windows.... - there is another command that enables maximum processor state however even after enabling these on the new memory and setting them to the same settings as the previous memory, it doesn't fix the issue, it was the other command I didn't save which I also entered through the Administrative CMD prompt that seems to have fixed the black screen issue on the previous memory. Is there a way to view which commands I've entered or altered via the Admin Cmd prompt, thank you.

[Luciifer]

I want to be clear, it's definitely not Thermal related as I went through every option available through countless months of searching for answers via this forum and many others, it wasn't until I stumbled across that video with the PPM changes and the other thread with the CMD claiming to be a fix for the Black Screen issue I and so many others were facing that my issue was resolved.

Before that I had tried everything, Changing thermal paste, fans, PMU, BIOS upgrade/downgrade, none of these worked and I found my issue to specifically be related to my fans spinning up causing a power surge which then forces my laptop into a shutdown state causing the Black Screen, I've replicated this issue repeatedly, however after entering that CMD on my previous memory I no longer get Black Screens under any circumstance, not the Processor Power Management CMD as that has no effect on my new memory with the same settings enabled, whatever the other CMD I entered after enabling the PPM Min/Max IS the fix to this massive issue plaguing Asus laptops en mass.

[Anbby_ROG]

The G713QM has two memory slots (including the one already in use), with each slot supporting up to 16GB of DDR4 (3200MHz) dual-channel memory. Below are the brands and specifications we have verified. Since there are many memory brands and specifications available on the market, compatibility issues may occur. Please confirm the specifications and model of the memory. The above information is provided for your reference. Thank you!

DDR4 3200 SO-D 16GB 260P _ MICRON/MTA8ATF2G64HZ

[Luciifer]

It happens on the factory memory as well as the new memory, after entering the one CMD the factory memory no longer causes the computer to crash, however without this CMD on the new memory the computer is facing constant crashes.

[Luciifer · Accepted solution]

So I think the issue is that Asus computers using Windows 10 (and perhaps 11) are suffering from the loss of a High performance mode option within the power settings, I've found a fix for this coupled with the Processor Power Management and I'm now facing zero crashes since enabling High Performance mode, I will link my fix here.

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Firstly add the Minimum Processing Power Management via this link - https://www.tenforums.com/tutorials/107960-add-remove-minimum-processor-state-power-options-windows....

Or simply follow this guide here - Open an elevated Command Prompt by searching for CMD in the bottom left search bar, right clicking and Run as Admin, copy and paste this line into the Elevated Command Prompt. REG ADD HKLM\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\893dee8e-2bef-41e0-89c6-b55d0929964c /v Attributes /t REG_DWORD /d 2 /f Now Press enter and close the CMD window

Secondly add the Maximum Processing Power Management via this link - https://www.tenforums.com/tutorials/107967-add-remove-maximum-processor-state-power-options-windows....

Or simply follow this guide here - Once again open the Elevated Command Prompt by searching CMD on the bottom left, Run as Admin, this time copy and paste this line into the Elevated Command Prompt. REG ADD HKLM\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\bc5038f7-23e0-4960-96da-33abaf5935ec /v Attributes /t REG_DWORD /d 2 /f Now press enter and close the CMD

Now go the Battery icon on the bottom right of your screen, right click Power Options>Change plan settings>Change advanced power settings, in here you will see something called Processor Power Management, set all options to 90% then save and exit

Lastly you will need to enable the viewing option for high performance mode using this link > https://borncity.com/win/2020/11/26/windows-10-v2004-cant-deactivate-modern-standby/ > then searching this line using Control + F "Windows 10 20H2: Disable Modern Standby"

Or simply follow this guide here - On the bottom left use your search bar and type Regedit, use the left to look for a folder, it should be third down called HKEY_LOCAL_MACHINE press the arrow to open subfolders, next open the SYSTEM subfolder, next open the CONTROLSET001 subfolder, next open the CONTROL subfolder, scroll down and click on the POWER subfolder (do not click on the arrow simply click on the folder itself) now on the right you should see three columns with Name,Type,Data with 13 entries (give or take) already enlisted, on the blank area right click>New> DWord 32-Bit Value>Name the new file "PlatformAoAcOverride" Double click the newly created entry and ensure the value is set to 0 and the base is Hexadecimal, Save and close Regedit.

Now you must restore the High Performance option as it will be missing if you don't via this website https://www.tenforums.com/tutorials/110372-restore-missing-default-power-plans-windows-10-a.html and using Option One "Restore Missing Default Power Plan By Using Command" It is important to do the above step first otherwise Restoring the Missing Power Plans will not actually show up on restart, for simplicity use this guide here.

Use the search bar on the bottom left of your screen, type CMD and press enter to open Command Prompt, Copy and Paste this Line into CMD and press enter. powercfg -duplicatescheme 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c

This is the High Performance mode, there are other modes listed on the website such as Ultimate mode, Balanced and Power Saver, on my testing Balanced and Power saver are the two options that caused constant crashes for me, I have not tested Ultimate mode myself however the High Performance mode seems to be stable and I have had 0 crashes since enabling this mode, afterwards restart your computer.

Upon restart you should now go to the bottom right of your screen once again to the Battery Icon, Right Click, Power Options, these settings may be disabled initially, all you have to do is create a new power plan which will be Balanced Mode, upon creating Balanced Mode, create another power plan and High Perfomance mode should now be listed in the options if not already listed by default, once setting High Performance mode it is important to click on Change Plan Settings>Change Advanced Power Settings which you will now notice an array of extra features previously disabled by Windows for some bizarre reason, Look for the previously mentioned Processor Power Management, Change all settings to 90% again, save and exit.

You should now find that you computer will not crash under any circumstance, You may test out running the computer at 100% which I have not, I have kept both options Min/Max under the Processor Power Management settings at 90% and it has worked flawlessly.

I would like to note that you should backup your Regedit before changing options in the Regedit just in case, I personally have not done this and have experienced no issues but any changes should be done at your own risk, all of the links I have provided come from Reputable sources in my personal opinion and some have even linked articles from Microsoft themselves, I consider these highly trustworthy but as a person of self conscious you should always do your due diligence and research accordingly to prevent damages to your PC, Hope this helps everyone who has been struggling for far too long!

I noticed one or two inaccuracies which I have fixed, also I have created a video guide to help anyone struggling with the written guide linked here - https://www.youtube.com/watch?v=gDXYIeiFtBc

[rog_]

Can someone please confirm it works?

[Luciifer]

I am confirming myself but if you'd like to wait for extra verification that is fine, since I have done the fix earlier today I have not experienced one crash, before that I was getting multiple per day including multiple today. This was also the issue on another SSD I was using which was fixed by following the same steps, if you change your SSD in the future you will need to reapply these steps to the new SSD unless Microsoft includes the changes in an update

[Kavintha]

Is your PC repeatedly crashing and restarting? Are you encountering the "Event 41 Kernel-Power" error?

[Luciifer]

Yeah I was experiencing the same issues everyone else was, the repeated Kernel 41, the shutdowns, the freezing and the BSODs, I changed my thermal paste several times, changed fans, changed PSU, cleaned the PC almost daily, ensured connections were proper and still experienced these crashes and freezes. 

It never was any of those things and instead a Microsoft Windows related issue causing poor optimization of the Power Options which would send surges by causing the fan to spin up rapidly and this would shock the device into either freezing or shutting down which is a feature of the device to prevent further damage in the event lets say lighting hit the house or a transformer blew up.

Since switching to High Performance mode I have experienced zero crashes and it appears that this mode is optimized correctly for devices as not to create this power surge thus preventing the rig from activating it's shutdown feature, however if you actually power surge your rig after this fix it will still shutdown, my fix doesn't disable this feature it only stops the fans from sucking up so much energy that it triggers this feature.

[BMan]

Every time I reboot, or plug/unplug the AC cable.
G-Helper sets the power plan from control panel automatically to "Balanced" instead of "High Performance"
Even if I set G-Helper to "Best performance" for Windows power mode doesn't help.

Do you know how to make the "High Performance mode" to be default or stick, so, I don't need to keep manually changing it?