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ROG STRIX G17 Windows 11 Installation keeps freezing and restarting

jakeezz15
Level 7

‎11-10-2025 02:01 AM

I have a ROG Strix G17 (2022), months ago I encountered some error messages whenever I am shutting down my laptop. Recently my laptop behavior was really weird, because when I am trying to boot the laptop the loading circle freezes then it will restart couple of times, after that it will go to Repair mode, then it will boot the Laptop. I got annoyed about so I decided that I need to re-install Windows 11 to make the drive clean and have a fresh start. I did a bootable device and sadly now I am stuck because whenever I tried to install the OS in the middle of the setup it freezes and restart again. I tried using old Windows Version, It successfully finished the installation setup, but when I came to the setup for the OS like Language, Device Name, MS Account it freezes again and restarts itself. I don’t really know what to do. please help me

 

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3 REPLIES 3

Falcon2_ROG
Customer Service Agent

‎11-10-2025 09:41 PM

@jakeezz15 
The issue you reported is likely related to an SSD malfunction or read/write error.
It is recommend testing the SSD with another computer or using an external enclosure to see if it can read and write data reliably. 
Alternatively, you may bring your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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jakeezz15
Level 7
In response to Falcon2_ROG

‎11-12-2025 01:37 PM

Unfortunately I think it’s not SSD problem because I bought new SSD and even with new SSD it’s the same issue happens

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Falcon2_ROG
Customer Service Agent
In response to jakeezz15

‎11-12-2025 09:42 PM

@jakeezz15 
If you have already tried replacing the SSD but the issue persists, we recommend bringing your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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