Dear ASUS,
I’m reaching out with a heavy heart regarding my ASUS ROG Strix laptop, which suddenly stopped working. I’ve attached photos for reference. After some research, I noticed this seems to be a recurring issue other users have also experienced.
This laptop means a lot to me — it’s not just a device, it’s the heart of my work. I’m a video editor and graphic designer, and I spent months researching before finally choosing the ROG Strix because of its power, design, and the trust I’ve always had in ASUS products. Unfortunately, it hasn’t even been two years since I purchased it, and I’m devastated that such an investment would fail so suddenly.
Even though my warranty may be up, I’m sincerely hoping ASUS can assist in some way — whether through a repair, replacement, or partial support. I’ve treated this device with great care, and it’s been essential to my creative work and livelihood.
Please let me know if there’s any possibility of support or goodwill assistance in this case. I truly believe in the ASUS brand, and I’d love to continue that relationship with a positive resolution.
Thank you for your time and understanding — I’m really hoping for your help.
Warm regards,
Laricia Lopez
