Im dealing with some confusing issues on a new laptop. I have an issue where the laptop keyboard and any connected USB devices randomly stop functioning. A restart fixes the problem, but only temporarily. I have sent it in for RMA twice now, but the team has not been able to locate the issue either time. Does anyone here have any idea what could be causing it?
More info: Ive tried a factory reset after softer fixes like updating every driver I could think of. The RMA technicians also tried replacing the motherboard. Connected to the laptop I have a keyboard, mouse and USB headset. These dont cause issues on any other computers, so I dont think they could be causing the issue. I havent noticed the issue happening when nothing is connected, though. I have also noticed that there is an unusual amount of audio crackling/stuttering before the issue happens. Finally, Ive noticed that the issue seems to occur when Im playing some kind of media on the laptop (videos, games, etc.)
I can provide any other information that would be useful. If anyone has any thoughts or advice, please share. Should I request that Asus replace the entire laptop? This is an out of the box issue.
