01-11-2025 02:35 PM
When i'm connected to an external monitor with HDMI, my internet speed drops from 1gbps to arround 5-7mbps.
I am using an ethernet cable, connected to my laptop. The issue doesn't seem to happen when using an usb RJ45 adaptor connected to one of my usb ports.
I already tried to use a different HDMI cable, reinstall the Realtek internet drivers and update my bios. Any ideas of what could be the problem?
01-12-2025 10:27 PM
To further investigate the issue, please record a video demonstrating the difference in internet speed between the two connection methods. Share the video and the following information via PM, as this will help us better understand the problem. Thank you.
Since the video file may exceed the attachment size limit, kindly upload it to a cloud storage service and share the link for our review. Thank you for your cooperation.
01-13-2025 06:59 AM
Sent you the details via PM.
01-13-2025 09:03 PM
Thank you for providing information.I have forwarded the information to the relevant department.
We will provide you with any new updates as soon as possible.
a month ago - last edited a month ago
After a while, the issue seems to have disapeared. All I did was change Pci Express Link state power management in my power plan options from maximum power savings to off.
I also tried to confirm that this setting solved my problem by changing it to maximum power savings again and reboot, but the issue didn't come back.
I will wait for a day and, if the issue does not come back, I will edit this reply to update you guys.
Update: the issue came back after turning on my computer in the next day. I really don't know what to do at this point.
a month ago
Thank you for the update. I would like to confirm with you if this issue occurs in both AC mode and DC mode. Thank you
a month ago
Yes, it occurs both in AC and DC mode.
Also, the issue seems to disappear and reappear randomly when I boot my computer.