Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

rog strix g16 gaming laptop (2024) g614 problem with game crashing code 0xc0000005

DK-TJ
Level 7

‎09-25-2025 09:55 PM

Hi everyone,

I’m running into a persistent crash with Marvel’s Guardians of the Galaxy on my ASUS ROG Strix G16 (2024). The game launches but eventually crashes with the following error in Event Viewer:

 
Faulting application name: gotg.exe, version: 1.0.0.0, time stamp: 0x63d2fef5 Faulting module name: gotg.exe, version: 1.0.0.0, time stamp: 0x63d2fef5 Exception code: 0xc0000005 Fault offset: 0x00000000007d6da2 Faulting process id: 0x70FC Faulting application start time: 0x1DC29FEE308930A Faulting application path: D:\Steam\steamapps\common\Marvel's Guardians of the Galaxy\bin\gotg.exe Faulting module path: D:\Steam\steamapps\common\Marvel's Guardians of the Galaxy\bin\gotg.exe Report Id: 9ea6a4a4-1130-4d8d-bda0-a827ed61234a

What I’ve already tried:

  • Verified game files in Steam

  • Ran the game as Administrator

  • Disabled overlays (Steam, Discord, Xbox Game Bar, etc.)

  • Updated GPU drivers (also tried a clean install with DDU)

  • Updated Windows fully

  • Reinstalled the game

  • Reinstalled Windows completely

    Despite all of this, the game still crashes with the same 0xc0000005 access violation.

    Has anyone else experienced this on the ROG Strix G16, or found a reliable fix/workaround? Any suggestions would be appreciated.

    Thanks!

0 Kudos
235 Views
2 REPLIES 2

DK-TJ
Level 7

‎09-25-2025 09:57 PM

I just the laptop in July this Year and it been causing problem with whatever game i played they just keep crushing and i cannot find the reason why

0 Kudos

Falcon2_ROG
Customer Service Agent
In response to DK-TJ

‎09-29-2025 11:44 PM

@DK-TJ 
Have you upgraded or replaced the memory yourself?
If so, we recommend replacing the memory with the one provided by us to see if the issue improves.
If you have already tried restoring the system but the issue still exists, it may be caused by a memory access error. We recommend sending your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

0 Kudos