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ROG strix g16 g614jvr screen static

hazelnutboy12
Level 7

My rog strix g16 gets really bad screen static towards the bottom of the screen when i open a game while plugged in using integrated graphics i have tested this in bios and it does not happen in bios i did use the drivers that came on the website i did reinstall windows i do use the provided charger i also experience lag spikes when playing games on the nvidia gpu but i think i just need to upgrade my ram but i never experienced lag spikes back then and i did a clean install of windows and that didn't seem to fix the issue

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1 ACCEPTED SOLUTION

Accepted Solutions

Falcon2_ROG
Customer Service Agent

@hazelnutboy12 
Based on your description, if you have already reinstalled the system but the issue persists, it is likely caused by a hardware malfunction. We recommend bringing your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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1 REPLY 1

Falcon2_ROG
Customer Service Agent

@hazelnutboy12 
Based on your description, if you have already reinstalled the system but the issue persists, it is likely caused by a hardware malfunction. We recommend bringing your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.