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ROG Strix G16 (G614JI) - is LM Repaste worth it?

Nickilha
Level 7

Hello everyone!

First of all, English is not my native language. If anything I say isn’t clear, just let me know and I’ll try to explain it better.

My story:

I’m currently on my second ROG Strix G614JI – i9-13980HX + RTX 4070.
This is my second unit because the first one, which I bought in February this year, arrived with a lot of issues. It seemed fine at first, but from the very first time I pressed the power button, it was just one frustration after another.

I got my first BSOD within the first few hours of use, while running on battery only. Then I had micro-stutters in YouTube videos and even BSODs while watching YouTube. I also kept getting an Nvidia error in Event Viewer called “nvlddmkm” – event 153. On top of that, sometimes the laptop didn’t detect one of the RAM sticks, so it only showed 16 GB in the Windows Task Manager.

I contacted ASUS support and they told me to do the usual things like updating the BIOS, but nothing worked. On the third day of use, after searching the internet for solutions, I decided to ask for a refund. However, they offered me a replacement unit, and I accepted (I really think it’s a beautiful laptop with a lot of potential).

So now I’m on my second unit.

This one has always seemed much better. I never had the strange issues the first one had. The only problem is that I can’t use Advanced Optimus, because the screen freezes whenever it tries to switch from the iGPU to the dGPU, and the only solution is to force-shut down the laptop.

However, I’ve recently started noticing micro-stutters in some games, mainly in Hogwarts Legacy, eFootball, and BF6.

So once again, I went down the rabbit hole looking for solutions. I’ve tried pretty much everything: uninstalling Armoury Crate and using G-Helper, reinstalling Windows, using DDU, modifying some executable files, disabling CPU Boost, etc.

Trying to figure out the cause of the micro-stutters, I installed HWinfo to monitor temperatures, and I did notice the CPU running very hot in some games.

So I decided to undervolt both the CPU and GPU. However, lowering the CPU voltage alone didn’t help enough; it was still running too hot in Cinebench. That actually improved my gaming performance because it lowered the temperatures, but the micro-stutters are still there.

Now my temperatures don’t go above 85°C.

Not all games have micro-stutters, but several of them do. Even with low graphics settings and an average of around 100 FPS, I can still notice the stutters. Hogwarts Legacy is the worst, but BF6 also shows the issue.

My question is:
Could a liquid metal repaste fix this?
Could these micro-stutters still be related to thermal throttling even though the temperatures are lower now?

Or is this something normal?

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2 REPLIES 2

Falcon2_ROG
Customer Service Agent

@Nickilha 
Please confirm that the BIOS version and system version of your laptop are both updated to the latest versions. Since the G-Helper you installed is not provided by us, we recommend uninstalling it and installing Armoury Crate instead. Also, please make sure that the graphics driver installed is downloaded from our official website. If all of the above have been checked and the issue persists, we suggest sending your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Yes, actually, I didn't like G Helper and since it didn't solve the issue, I uninstalled it and went back to AC.

Everything is up to date, Nvidia drivers and BIOS, all from Asus website. I think I'm sending to the service center, while still on warranty.