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Rog strix g16 dont show image

mariusbaz
Level 7

Hello,

My Asus ROG Strix G16 G614JU-N3110 laptop turns on, the keyboard lights up, but the screen does not turn on and the device restarts every minute. I have already tried resetting the EC but the screen still does not turn on.

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1 ACCEPTED SOLUTION

Accepted Solutions

Falcon2_ROG
Customer Service Agent

@mariusbaz 
If there is still no display and the laptop keeps restarting, it is possible that the motherboard has malfunctioned. We recommend bringing it to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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1 REPLY 1

Falcon2_ROG
Customer Service Agent

@mariusbaz 
If there is still no display and the laptop keeps restarting, it is possible that the motherboard has malfunctioned. We recommend bringing it to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.