09-03-2025 05:59 AM
Recently bought a G16 5080 laptop from Amazon and have been experiencing issues. When changing settings inside the Nvidia control panel/app and in Window's app settings to strictly use the dGPU, every time, around several minutes into playing Armored Core VI, I get a black screen and the game and computer crashes. What's also weird is that even though I set the laptop up to use the dGPU, I get a notification when booting to desktop saying Nvidia Optimus in enabled even though it's not in settings. Changing a setting in BIOS to just use the dGPU still causes the same problems, minus the Optimus notification I think. I'm guessing this is a driver issue and there's nothing I can do. Anyone else had this problem and was able to make selecting to use only the dGPU work?
09-04-2025 10:38 PM
@mamatka6
If you are experiencing issues with a newly purchased laptop, we recommend contacting your dealer to check if a return or exchange is possible. Alternatively, you may back up your data and restore the system to see if the issue persists.
[Windows 11/10] How to Reset (Reinstall) the Operating System
Sorry for any inconvenience it may be caused.