Hello,
When it comes to sending it for testing, are there specific steps that are guaranteed to replicate the issues? For someone else testing and if there are limitations on their end, for example some test places are like robots they just plug stuff in, follow a guide, run a specific software and if it passes they will send it all back saying no faults found.
Not saying this will be the case with ASUS but if you have a documented procedure that they can do it makes it easier, random could be 4 hours or 8 hours but with time restraints and a workload this might not be in their testing capability. Same goes for software, if no volume or business use licence or issues with data regulations in a specific country they may not even be able to access software that you use even if left on the laptop for them to try out. (Often it's standard practice to unplug a customer's drive)
So is their a fool proof method? And evidence like videos (phone capture for example). Anyway these are things to consider to make the whole RMA process easier.
As to your problem, did this laptop run the latest Intel Microcode ( latest by ASUS is 0x12B)? An interesting post here by another user that managed to cure some instability with a microcode update, maybe it helps you too unless the core is totally gone.
Microcode 0x12F thread.
tqk2811's thread and issues, fixed with 0x12F (hopefully still the case)
Does your issue only happen when the CPU is boosting high / light load? (stress tests cause the CPU to run lower boosts) A simple test is to run the laptop without boosting just to see if it is stable, unstable like this is not a good sign.
Open the registry and go here.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00\be337238-0d82-4146-a960-4f3749d470c
Find the attributes dword and change the value to 2.
Now in your power plan settings you will have the following
That will run the CPU at 2.2GHz / 1.6GHz with 0 boosting, just to see how it goes.
Also which core / cores are failing? (I assume P cores?)
Hopefully ASUS can answer the concerns over options / alternative replacements. (I can't see why not, if the laptop is found defective and the customer wishes to make up the difference or go for another similar priced alternative, why not swap)
8 and 9 cores degraded after 10 months due Intel 14th gen Issue.
I would say it does show a problem but what if they cannot test games?
Would CPUZ benchmark crash? (when it runs the single core test it will boost the core to the max)
It's also Performance Core 5 that is your issue. (shows as 2 cores due to Hyper threading)
Thanks for response, well this could be tricky as none of the strest test software was showing any issues.
I'm running now CPU-Z still not issues, I tried to isolate to specific cores but that option is not there.
I have run also Intel Diagnostics Tool
Tried also Aida64 Stress Test .
But this is my problem with Stress tests none of them showing any issues.
Issues always appears in games that I play 4/5 games I play are crashing if I have my CORE 8 and 9 active which are faulty.
Yes, that is true.
This is what I see while Stress testing with Prime95 after like 10 minutes.
Both cores 8 and 9, seem fine and they done show any kind of over heating.
I have went with Microcode 0x12F update .
Now I have downloaded it run uninstall / install and then restart.
In picture is what is show as my current Microcode, I thought it would change to 0x12F but its 12Bh ( I can't correctly recall if that "h " letter was there before)
After Microcode update I have tried to run my game with same cores that I think are Faulty and I got same exact crash , so nothing changed I think.
I will probably send laptop to RMA next week.
