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ROG Strix G15 (G513IC) keyboard problem

xiaomihype
Level 7

Hello, on my ASUS ROG Strix G15 laptop i ran into a problem. some of the keys (qwertyuiop and left arrow) doesnt work until i press other key. So if W key is not working when i press any other key (example: delete, caps lock, any other arrow, except these that need the secoind key press) What is wrong? Warranty is over. I disassembled the laptop in order to reseat the keyboard cable but no changes. Should i buy new keyboard for it? If yes, then where

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @xiaomihype ,

Could you please try removing ASUS System Control Interface v3, uninstalling Armoury Crate using the uninstall tool, and then reinstalling ASUS System Control Interface v3 Version V3.1.22.0 and Armoury Crate? Additionally, please disconnect all external devices while the system is shut down, perform an EC reset by pressing and holding the power button for 40 seconds, then reconnect the power and boot up to see if the issue improves.

If the problem persists, we recommend taking the laptop to a local service center for further diagnosis. If any hardware abnormalities are detected during the diagnosis, the repair center will provide you with a quote. You can then consider whether to proceed with the repair based on the quote. We provide this information for your reference. Thank you.

Nothing changed + i think i can replace my kb myself