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ROG Strix G15 Display Blackout

Ajhunter_1995
Level 7

There is a problem with AMD Radeon(TM) Graphics device. For more information, search for 'graphics device driver error code 43

Need HelpScreenshot 2024-12-21 070327.png

138 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

Please try using the ASUS-validated AMD graphics driver version V31.0.12014.6 to see if the issue improves. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

ntill not working

Anbby_ROG
Customer Service Agent

I would like to confirm if you have updated the BIOS to the latest version. You mentioned that the display blackout occurs when using only the iGPU. Does it function normally when using the dGPU or an external monitor? Additionally, could you try entering Safe Mode to check if the issue still persists? Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂