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ROG Strix G15 Advantage Edition random shut downs and restarts

DoctorFist
Level 7

‎12-03-2023 09:26 AM

Title says it all. When gaming and even without CPU overclocking, the laptop suddenly restarts even if it is not overclocked or overheating (70°c GPU, 75°c CPU). Tried every possible solution there is but to no avail. A local authorized service center even botched its past repair by not screwing the heatsink properly (hello, Gigahertz)

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1 REPLY 1

Anbby_ROG
Customer Service Agent

‎12-03-2023 11:41 PM

Hi @DoctorFist ,

Due to your mention of encountering some issues with the laptop you sent in for repair, could you kindly provide me with your product serial number and RMA number through private message for further investigation? Thank you for your cooperation.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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