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ROG Keyboard Firmware Update V.3.8.3.001 Failing

yint
Level 7

MyASUS had a critical update, but it has continued to fail me at every turn. 😞

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I've tried everything I can find with no avail, and my laptop's keyboard has been disabled and unresponsive.

I've been looking into manually installing it through the ASUS website, but there's nothing available related to this either.

My model is a ROG Strix G16 Gaming Laptop, if it helps... G614JI, Windows 11 64-bit.

1,748 Views
13 REPLIES 13

yint
Level 7

Update on this: contacted MyASUS support and tried everything they threw at me.

Unfortunately they had no solutions that worked, and what it came down to was to do a hard reset on the computer entirety after a backup... T___T

I hope y'all have better luck than me.

Anbby_ROG
Customer Service Agent

Thank you all for bringing this issue to our attention.

We have a solution in place for this problem. Please visit the download center, search for your product model, and download/install the ROG Keyboard Firmware Update tool version V3.8.3.007/V3.8.3.008 (varies by model) to resolve the issue. Thank you.

 

Hello, I hope everyone is doing well.

 

I have the same problem, I have tried multiple ways, even with the firmware you suggest and even worse none of them install, the solution I found is to make a backup and do a complete reset.

 

It is the third time that I have carried out the restoration since the previous ones the computer updates automatically and then the keyboard disappears.

 

Look on the ASUS support page, they do not have the keyboard driver available.

Anbby_ROG
Customer Service Agent

Hi @Xregenesis23 ,

I'm sorry to hear about your experience. The issue with the keyboard firmware update v.3.8.3.001 failing only occurs on certain specific models. Could you please share the model of your current laptop and provide a screenshot of the error message for further investigation? Thank you for your cooperation.