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rog gl503ge charger is not connected and connected even though the plug is always plugged in

Pyxky
Level 7

‎10-22-2024 10:00 AM

friend help me
when I play fortnite game on my laptop this often happens. my laptop is not connected to electricity and quickly reconnected. that condition even though it is short is very annoying, because the fps drops. but when not playing the game it's like doing things that don't burden the computer, that condition doesn't happen.
has anyone ever experienced this or does anyone know what happened to my laptop. please help and solution
thank you

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Anbby_ROG
Customer Service Agent

‎10-23-2024 08:15 PM

I would like to confirm whether you are using the original manufacturer’s adapter. Does the issue of suddenly not recognizing the charger occur only in specific games? Based on your description, there may be a problem with the charger or the laptop hardware. We recommend checking if it’s an issue with the adapter. This information is provided for your reference. Thank you.

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