Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ROG Flow Z13 Tablet Keyboard

ST777
Level 8

‎11-06-2023 06:05 PM

Hi. I was recommended to post this message into this forum from the moderator in the ASUS Zendesk.

My keyboard no longer works when the magnetic section is attached to the screen. I have searched a lot online and there are many people with the same issue. This keyboard is evidently not sold separately?

ASUS must be aware of this significant issue impacting owners of the ROG Flow Z13. 

Why has nothing been done to rectify this problem, firstly in terms of supporting owners with replacement options (even if this comes at a cost outside of warranty) and secondly in terms of improving the durability of the keyboard at a fundamental level to avoid or reduce the occurrence of this problem?

167,092 Views
129 REPLIES 129

Rohitgharde
Level 7

‎11-07-2023 04:08 AM

I am facing the same problem since yesterday. I havent been able to find any solution to the problem 

ST777
Level 8
In response to Rohitgharde

‎11-07-2023 10:45 AM

From what I have read, there is no solution. Its a hardware issue which apparently can not be repaired and neither can you buy a replacement keyboard unless you want to risk buying off ebay or another online marketplace. Even then how long will that secondary purchase last before the same problem occurs? 🤷‍♂️. 

ASUS - we need a solution from you please.!

Anbby_ROG
Customer Service Agent
In response to ST777

‎11-07-2023 04:57 PM

Hi @ST777 @Rohitgharde ,

I would like to confirm with you whether you have reinstalled ASUS System Control Interface v3 and cleaned poco pin to test. 
If the issue persists, could you please private message me your laptop's serial number for further investigation? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

Doffy
Level 7
In response to Anbby_ROG

‎12-09-2023 08:21 AM

I seem to have the same issue but I'm residing in Maldives hence there's no way for me to get a replacement either. Could you help me reach a solution for this issue?

Anbby_ROG
Customer Service Agent
In response to Doffy

‎12-10-2023 07:22 PM

Hi @Doffy ,

Could you please private message me your laptop's serial number for further investigation? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

avics16
Level 8
In response to Anbby_ROG

‎05-12-2024 09:11 PM

Hi

My ROG Z 13 serial no is  N3NRKD015115116. I have tried reinstalling interface and have cleaned the pogo pin connectors but the problem still persists. Request if you could help plz

0 Kudos

Rishiamin
Level 7
In response to Anbby_ROG

‎06-23-2024 08:41 AM

I am having the same issue please help me too

 

0 Kudos

avics16
Level 8
In response to Anbby_ROG

‎07-24-2024 06:05 AM - last edited on ‎11-27-2024 10:35 PM by

Hi,

My Z13 keyboard has not been working on the inclined mode for the last two months. I have tried reinstalling system control interface and cleared POCO pin but to no avail. Kindly help. Serial number is N3N

Waleed_sharaf
Level 7
In response to avics16

‎11-26-2024 06:45 PM - last edited on ‎11-27-2024 10:34 PM by

I have same your problem 

My SN/ NSNR

0 Kudos