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ROG Flow Z13 not booting up or charging.

Level 7

I got my ROG Flow Z13 by the end of November 2022.

Yesterday the screen froze and I did a hard reset by holding the power button for around 30 seconds.

Now when I try to start the laptop the back panel light comes on but the laptop doesn't boot.

The battery didn't get charged even after it was connected overnight.


Customer Service Agent

Hi  Frank_raval, 

Please refer to the instructions in the following link for "Press the Power button and there is no response on the screen, and Power light is OFF"

  1. Please remove all portable external devices, such as USB devices, memory card, internet cable, HDMI, CD-ROM, etc.
  2. Please remove the AC adapter, then press and hold the Power button for 40 seconds to do Hard reset.
  3. Re-connect the AC adapter, then try to restart your laptop.

If the issue persists,please contact ASUS repair center in the country of your residence:
Sorry for any inconvenience it may be caused.