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ROG Flow Z13 not booting up or charging.

Frank_raval
Level 7

I got my ROG Flow Z13 by the end of November 2022.

Yesterday the screen froze and I did a hard reset by holding the power button for around 30 seconds.

Now when I try to start the laptop the back panel light comes on but the laptop doesn't boot.

The battery didn't get charged even after it was connected overnight.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi  Frank_raval, 

Please refer to the instructions in the following link for "Press the Power button and there is no response on the screen, and Power light is OFF"   https://www.asus.com/support/FAQ/1014276

  1. Please remove all portable external devices, such as USB devices, memory card, internet cable, HDMI, CD-ROM, etc.
  2. Please remove the AC adapter, then press and hold the Power button for 40 seconds to do Hard reset.
  3. Re-connect the AC adapter, then try to restart your laptop.

If the issue persists,please contact ASUS repair center in the country of your residence:
https://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused.