RMA Access denied

[puppydytt]

Hello, I'm owning a Zephyrus M15 machine. Unfortunately it's stopped working and I'm trying to send an RMA form 

and when I click Send on the form it shows me this 

[Anbby_ROG]

Hi @puppydytt ,

I would like to confirm if you have resubmitted your application for testing. 
Would you mind sending me a private message with your location and the serial number of your product, so that I can assist in verifying if your application was successful? Thank you.