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RGB LED issues.

Lucifer_X_Devil
Level 9

Affected Products

G834JY Scar 18 2023

Asus TUF Gaming K3 external keyboard

Hiya there, I have the 2023 Scar 18 G834JY and the RGB LED's on the keyboard have started to look really bad. The numpad keys already had a yellow effect out of the box when the lighting was set to white. I have gone through multiple updates throughout 2023 and 2024 from Armory Crate, none of them fixed the issues. I have also tried different RGB softwares like Ghelper, Aura Sync from AC(Don't use it anymore) and Signal RGB. Same results in all of them.
Yellowish tinge on some keys, 

The RGB is not as bright as advertised under room lights (I need a way to increase the brightness. In every software the brightness was set to max and it still looks dim compared to other laptop rgb.)

Some keys flicker or show the wrong color randomly and then gets fixed by itself after a few days. 

Uneven brightness across keys

The same issue is happening to my external Asus Tuf Gaming K3 keyboard where it outputs the wrong colors and on one key, the blue LED is not even working anymore.

In the following screenshot, you will see that apart from the green, the other colors are barely visible even though they are slightly oversharpened by my phone camera due to auto contrast.

There is literally no way to update drivers for my K3 Keyboard without installing Armory crate which I absolutely don't want on my PC. 

Laptop G834JY

IMG20250223174354.jpgIMG20250223174417.jpgIMG20250223174427.jpgIMG20250223174914.jpg

 

Keyboard Asus Tuf Gaming K3

IMG20250223174332.jpgIMG20250223174340.jpg

I would really appreciate a driver fix if available for the K3 keyboard, and the G834JY definitely has faulty rgb leds or leds that are not good enough. What can be done about that?

233 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

You mentioned that some keys randomly flicker or display the wrong color, and then self-correct after a few days. To further investigate the issue, could you please enable the log recording feature in Armoury Crate and record a video of the issue occurring? Additionally, please privately share the following information with us so we can have our technical team review it:

  • BIOS Version:
  • Windows Build Version: (Settings - System - About)
  • Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):
Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

I have sent a DM your way with the necessary info however please note as Ive already mentioned, I do not use armory crate at all or myasus. Also to fix the Fn key flickering on the G834JY, it may have been due to reinstalling this driver

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Lucifer_X_Devil
Level 9

Umm Anbby, I can't send the PM due to this error. It's rate limiting me

Lucifer_X_Devil_0-1740680425475.png

I'm not sure if the message is already received by you or not