3 weeks ago
Dear ASUS Support Team,
I am writing to report a recurring issue with my laptop ASUS ROG Strix G17 G713IE. The Wi-Fi driver for the MediaTek MT7921 Wi-Fi 6 card (Version Date April 2024) keeps disappearing again and again, leading to frequent disconnections and complete loss of wireless connectivity. I have tried reinstalling the driver multiple times, both from the ASUS website and using Windows Update, but the issue keeps coming back, often after restarting the system.
This problem is affecting my work and overall user experience significantly. I kindly request your assistance in resolving this issue. Please let me know if there is a permanent fix or if the Wi-Fi card needs to be replaced. If necessary, I am also open to visiting an authorized service center.
Looking forward to your guidance and support.
2 weeks ago
Based on your description, I'm unsure if you've tried the following: with the laptop powered off, disconnect all external devices and the power adapter. Then, press and hold the power button for 40 seconds to perform an EC reset. After that, reconnect the power and try turning it on to see if the issue has improved.
If the problem persists, we recommend that you send your laptop to a local service center for further hardware diagnosis. Thank you