Reject reason: Invoice is not belong to local country/region

[TJ25]

I had purchased a notebook GA503RW now i have an alt key issue and it needs to be fixed. According to my invoice the age of laptop is not even one years and the warranty has still expired... I updated to Asus with my P slip. The region I bought the laptop in hasnt changed. This is the response to my warranty update application.

Reject reason: Invoice is not belong to local country/region

??

[TJ25]

Now they are telling me that i should contact amazon for warranty... 

If its their serialized product why cant they simply extend warranty based on the P Slip?

[Anbby_ROG]

Hi @TJ25 ,

According to the purchase proof you previously provided, the product appears to be refurbished. According to warranty information, the warranty can be based on the proof of purchase for a new product, not for a refurbished. This information is provided for your reference. Thank you.