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Reject reason: Invoice is not belong to local country/region

TJ25
Level 7

‎08-06-2024 03:15 AM

I had purchased a notebook GA503RW now i have an alt key issue and it needs to be fixed. According to my invoice the age of laptop is not even one years and the warranty has still expired... I updated to Asus with my P slip. The region I bought the laptop in hasnt changed. This is the response to my warranty update application.

 

Reject reason: Invoice is not belong to local country/region

 

??

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2 REPLIES 2

TJ25
Level 7

‎08-06-2024 06:29 AM

Now they are telling me that i should contact amazon for warranty... 

If its their serialized product why cant they simply extend warranty based on the P Slip?

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Anbby_ROG
Customer Service Agent
In response to TJ25

‎08-06-2024 05:52 PM

Hi @TJ25 ,

According to the purchase proof you previously provided, the product appears to be refurbished. According to warranty information, the warranty can be based on the proof of purchase for a new product, not for a refurbished. This information is provided for your reference. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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