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Register Previously Owned ROG Zephyrus M16

MrFender95
Level 7

Hello,

I recently bought an open-box Zephyrus M16 through Best Buy. When attempting to register it, I am getting an error stating that it is already registered. I've read that I may need the information of the previous owner in order to register it under my name. That is impossible due to the fact I bought this used through Best Buy, and they don't provide that information. How do I resolve this?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @MrFender95 ,

 

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you