Hi everyone, I’m hoping for some help with my brand-new ROG Zephyrus G16 (GU603VV), which is only a week old. I’ve had to factory reset it twice already due to various problems, including errors in the Armoury Crate files. After the first reset, I started getting multiple blue screens, though there were no specific error messages—just a screen showing 0%, which I assume means it was updating something.
I finally stopped getting blue screens for two days, but now the laptop has started freezing randomly (this happens when it's unplugged). I’ve noticed it hasn’t frozen while plugged in, but I’m not sure if that’s a fix. I’ve tried every solution I could find online—updating all drivers, BIOS, running MyASUS Health Check, and resetting—but nothing seems to help. The freezing happens during any task, even simple ones like typing this message. When it freezes, I have to reset the laptop because waiting doesn’t solve the problem.
If anyone has any suggestions or has experienced this before, I’d really appreciate your input!
