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random shutdown on my ROG STRIX G16 after upgrading RAM and SSD

devereaux
Level 7

I have an ROG STRIX G16 (2023), model G614JU. After upgrading the RAM from 16 GB to 32 GB and adding a 1TB NVMe SSD to the second slot, my laptop suddenly shuts down while gaming. I noticed the CPU temperature stays stable at 95°C. Could this issue be caused by the RAM and SSD upgrade? Before the upgrade, my laptop worked fine."

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

To better assist you, could you please provide the brand and model of the RAM and SSD you installed?
In addition, we recommend that you try removing the newly installed RAM or SSD and test the system to see if the issue persists. This will help us determine if the problem might be related to hardware compatibility.
Please note that, third-party components may not be fully compatible with the system, potentially leading to instability or shutdowns. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

The RAM brand is ADATA 2x16 GB DDR5 4800 MHz, and the SSD is a Crucial P3 Plus 1TB. After solving the problem myself, I found that I needed to play the game using Turbo Mode. I assume upgrading the RAM and SSD caused my laptop to work harder than before so i must deal withe the noisy fan. However, I have a new idea: I should repaste thermal paste on my CPU. Is this a good idea, and what kind of paste should I use?

And I have another question about my laptop: What is the maximum temperature my laptop can handle? Is it close to 95 degrees Celsius? My laptop’s temperature reaches nearly 95 degrees when playing heavy games.

Anbby_ROG
Customer Service Agent

Thank you for your reply. If the issue is resolved in Turbo mode, you can use HWinfo to check if the added hardware is causing the internal temperature of the device to rise, leading to overheating. Regarding the CPU, as long as the temperature is below Intel's factory specification limit (105°C or 100°C), it will not affect the product's lifespan. The CPU itself has a protection mechanism, which reduces power when the core temperature exceeds the set threshold to maintain a safe temperature. You can refer to this link for more details. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂