Rog Zephyrus g15 ga502IV
AMD Ryzen 7 4800 HS with Radeon Graphics
Nvidia GForce RTX 2060 with Max-Q
I bought the laptop in winter of 2020 and it served me very well until early 2023ish. Then it began to experience blue screens, black screens, and lock ups. It started slow with only a one crash every couple days but it is now to the point of multiple crashes a day. The blue screens were usually age fault in non paged area which is supposedly a memory issue so I upgraded my ram. It is now 40 gigs up from the original 16, the crashes have not slowed down. Other blue screen errors I've gotten are system service exception and kmode exception not handled. I thought it might be a hard drive issue, so I upgraded the hard drive. Crashes have not slowed down. I've tried upgrading drivers, but not a single one has helped over the last 2 years. I ran memtest86 to see if the integrated memory was the problem and it showed an all clear. I upgraded to windows 11 and crashes did not slow down. I reinstalled windows 11 from a USB stick to give myself a clean slate, crashes have not slowed down. I have enabled driver verifier and run basic minidump analysis whenever a crash generates one. The most common cause is ntkrnlmp.exe, but I have gotten afd.sys and applockerfltr.sys. I have run dism /cleanup /online /cleanup-image /restorehealth and sfc /scannow with appropriate restarts on multiple occasions. I checked he bios menu and everything seemed in order.
I gave my computer to a repair shop and he tested the cpu and ran gpu benchmarks to find no problems. He never experienced a single crash for the month he had it.
My current attempt at a fix is to try removing variables that were different between our environments. I am currently seeing if I can get anywhere with 0 peripherals since he did not use any and the other difference is he was running wifi 6 while my router can only do wifi 5. However, I have been on ethernet before and still experienced crashes.
I am at my wits end. I don't really have the money to replace the computer, but at this point, I have invested so much into trying to get it to work, I may as well. But if I don't have to, I'd rather not.
