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R554L Laptop Display Turns Black When Not Plugged In

dong67
Level 7

Hi guys, I've had an R554L laptop for ~9 years now, so it's definitely been getting up there in terms of age. Surprisingly, it still runs almost everything I need just fine! However, for a couple of years now, the laptop's screen goes completely black if it's unplugged. It's not an issue with the entire laptop either - connecting it to a second monitor via HDMI shows that the computer is on and works perfectly fine even when the screen is black.

Originally, I thought this was an issue with the battery since it's so old. But I recently replaced the battery and it's still showing these problems. Does anyone have any idea why this is happening or how to fix it?

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2 REPLIES 2

dong67
Level 7

Update: Since replacing the battery, I've noticed very VERY fainting flickering of the screen instead of total blackness. This may be relevant information?

Anbby_ROG
Customer Service Agent

Hi @dong67 ,

Thank you for reaching out!As this forum primarily focuses on discussions related to ROG products, if you have any questions related to ASUS R554L products and would like to engage in a discussion, please feel free to post your articles on Zentalk at any time. Thank you for your understanding.
https://zentalk.asus.com/t5/other-products/ct-p/other_products