To ensure that your issue can be promptly addressed, please note that due to the high volume of private messages, we may not be able to confirm them in a timely manner. If you encounter similar problems, we recommend creating a new discussion in the product forum within ROG Care and providing detailed information about whether you have purchased a new product, open box item, or bought a second-hand product. We will assist you in further confirming the information you need. Thank you.
