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"Product registration failed: product is already registered"

zzzigno
Level 7

‎10-16-2023 09:49 PM

I have bought a brand new ASUS ROG FLOW X16 (2023) a month ago and it doesn't let me register it!

I been trying to contact costumer support but with no lucj.

Also, I can't access the XBOX gamepass which was promoted included with this product.

Really dissapointing.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

‎10-17-2023 06:41 PM

Hi @zzzigno ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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