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"Product registration failed: product is already registered"

StayFrosty_94
Level 7

I purchased a used 1 year old ROG laptop from someone on eBay, Is there any way of changing the registration account from the old owner to mine?

780 Views
89 REPLIES 89

where should i send this to?

Anbby_ROG
Customer Service Agent

Hi @yueey ,
Please send me the product information via private message, and I will assist you in verifying it. Thank you.🙂

Hello,

I have same problem. Can I send these info in dm too?

thanks

Anbby_ROG
Customer Service Agent

Hi @emanbarbaro ,
I have sent you a message, please check✉. Thank you

Can you help get my laptop registered and into my account as well please 🙏 

Zee_buildz
Level 7

did you manage to figure it out?

sHYAM1
Level 7

I too purchased the rog laptop and a rog phone from a reseller. What should i do to change the registration from the old owner to mine?

 

sHYAM1
Level 7

Thank you for your response. But i dont have any details of the previous owner now. All i have is the product's outer box with serial number sticker and my member account

 

Anbby_ROG
Customer Service Agent

Hi @sHYAM1 ,

Apologize for any inconvenience caused.
Due to personal data protection regulations, we need to verify the relevant information. 
Thank you for your understanding.

Dawnsoans
Level 7

I am having the exact same problem but my laptop is brand new ( purchased from Amazon) and it is preventing me from enabling my microsoft office