cancel
Showing results for 
Search instead for 
Did you mean: 

Question on the G513 power connecter. I guess this is also considered the G15

rungel
Level 7

People who own this laptop, do you find the power connector very fragile? If I move the cable, I get pop-ups saying it's switching power from battery to cable and back and forth. I also get pop-ups telling me it's switching power modes. I had the motherboard replaced once under warranty with Best Buy. Now, it's out of warranty. I added a lot of upgrades to this. I wish I hadn't now. 

I also bought a new charger. When I was at Best Buy they used one of their chargers and moved the cable around and it seemed fine. My charger the cable has to be at a certain angle going sideways under the laptop for the connection to stay solid. I'm just wondering if others have experienced this.

149 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Due to the inability to ensure the stability and compatibility of third-party chargers, and since the issue could not be replicated using another charger during the Best Buy test, we recommend using the original charger to ensure compatibility and stability. This information is provided for your reference. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

View solution in original post

3 REPLIES 3

Anbby_ROG
Customer Service Agent

You mentioned that you purchased another new charger. Did you buy an original (OEM) charger for use? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

No I didn't. But this one works better than the OEM one. Asus did replace the motherboard once because of this problem. Didn't last a year and I'm back to the same thing. And the charger Best Buy used to test it had no problem. Just when ever the cable is moved I get pop ups of power off, power on, and other pop ups of other power options like performance etc. I see on reddit a lot of people do complain of this. 

Anbby_ROG
Customer Service Agent

Due to the inability to ensure the stability and compatibility of third-party chargers, and since the issue could not be replicated using another charger during the Best Buy test, we recommend using the original charger to ensure compatibility and stability. This information is provided for your reference. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂