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Purchased Zephyrus M16 from Best Buy - Product was already registered to another account?

Em_Wolb
Level 7

Good evening, everyone.

Purchased a Open Box Zephyrus M16 from Best Buy and upon setting it up, it's already been registered? Any assistance in this matter is greatly appreciated as I would like to get all this switched over to myself. I can provide proof of purchase, tracking, etc..

 

Thanks!

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @Em_Wolb ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you