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Product registration failed : "Product already registered"

Ritesh1808
Level 7

‎02-26-2025 05:19 AM

I recently purchased a new ASUS ROG Strix G16 laptop . However when I tried to register my laptop in MyASUS, it says the product is already registered. Looking forward on guidelines to resolve the issue

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3 REPLIES 3

mitchellerik
Level 7

‎02-26-2025 09:34 AM

I have the same issue,

Looking for support to get a new laptop registered. 

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Anbby_ROG
Customer Service Agent

‎03-02-2025 10:10 PM

Hi @Ritesh1808  @mitchellerik ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Nopeke
Level 7

‎03-17-2025 02:07 PM - edited ‎03-17-2025 02:09 PM

Hi, similar situation, but in my case I bought Scar 16 in December 2024 and for some time now I have been having problems with screen flickering and possibly a problem with the "w" button blocking in one title. Flickering i had tried turning on / off vertical sync it helped for a short time but not excactly that was a case i think. 
If anyone had or has similiar situation please leave a comment. Also looking for a solution. (Laptop was previously registered on previous owner - told me that he wrote to support to uniregister a product but it seems like problem was not solved)

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