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Product registration failed : "Product already registered"

Ritesh1808
Level 7

‎02-26-2025 05:19 AM

I recently purchased a new ASUS ROG Strix G16 laptop . However when I tried to register my laptop in MyASUS, it says the product is already registered. Looking forward on guidelines to resolve the issue

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3 REPLIES 3

mitchellerik
Level 7

‎02-26-2025 09:34 AM

I have the same issue,

Looking for support to get a new laptop registered. 

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Anbby_ROG
Customer Service Agent

‎03-02-2025 10:10 PM

Hi @Ritesh1808  @mitchellerik ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Nopeke
Level 7

‎03-17-2025 02:07 PM - edited ‎03-17-2025 02:09 PM

Hi, similar situation, but in my case I bought Scar 16 in December 2024 and for some time now I have been having problems with screen flickering and possibly a problem with the "w" button blocking in one title. Flickering i had tried turning on / off vertical sync it helped for a short time but not excactly that was a case i think. 
If anyone had or has similiar situation please leave a comment. Also looking for a solution. (Laptop was previously registered on previous owner - told me that he wrote to support to uniregister a product but it seems like problem was not solved)

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