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Product registration failed: product is already registered

ROGMelter
Level 7

‎07-25-2024 08:32 PM

Hello,

I've purchased a 2022 ROG Zephyrus G14 a couple months ago. Each time I've tried to register the product on MyAsus I got the error that it was already registered. I gave up eventually but I'd like to fix this problem.

The laptop was used from ebay but i can not contact the first owner.

Kind regards, Thanks

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Anbby_ROG
Customer Service Agent

‎07-28-2024 07:47 PM

Hi @ROGMelter ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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