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Product registration failed: product is already registered

Anieudh12890
Level 7

I bought a new ASUS ROG STRIX G16 and when I try to register the laptop in myASUS app, it says the product is already registered. I purchased it on 14/9/2024 and tried to reach out to customer support but there is no reply from them.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @Anieudh12890 @electroge3k ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

View solution in original post

4 REPLIES 4

electroge3k
Level 7

I also got product registration issue. My friend sold his ASUS ROG Strix G15 to me. Any body can assist how to settle this ? Thank you

 

Anbby_ROG
Customer Service Agent

Hi @Anieudh12890 @electroge3k ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

I also have the same issue but on contacting Asus customer service they directly deny to provide help, I bought the laptop three days ago and spotted this issue on that same day but it was too late to contact customer service that day so I contacted them the very next day still no solution has been provided.

Just make a post about your problem in this forum, wait for a customer service agent to reply, they will contact you in dm and provide them the requested details and documents and it will be solved. I was also rejected any help from the customer support but @Anbby_ROG contacted me after I posted my problem here and they solved it without any issue.