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Product is already registered

susplanks
Level 7

‎07-22-2023 09:14 AM

I bought a new TUF 15 gaming laptop recently and I've been liking it. but I tried to register it my account started acting up. So I made a new account but even though the registration process failed when i tried to register my device it said it was already registered. Is there a way to cancel a registration?

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

‎07-23-2023 11:36 PM

Hi @susplanks ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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nimssis
Level 7

‎07-28-2023 02:08 PM

Hello I'm facing the same issue with my flow z13, could you help me please?

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Anbby_ROG
Customer Service Agent
In response to nimssis

‎07-30-2023 11:38 PM

Hi @nimssis  ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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kidder_davila
Level 7
In response to Anbby_ROG

‎08-11-2023 10:37 PM

Hello,

I am facing the same issue with my new Rog Strix 16, please help me

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Anbby_ROG
Customer Service Agent
In response to kidder_davila

‎08-13-2023 07:23 PM

Hi @kidder_davila ,

 

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos