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Product is already registered

susplanks
Level 7

I bought a new TUF 15 gaming laptop recently and I've been liking it. but I tried to register it my account started acting up. So I made a new account but even though the registration process failed when i tried to register my device it said it was already registered. Is there a way to cancel a registration?

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @susplanks ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

nimssis
Level 7

Hello I'm facing the same issue with my flow z13, could you help me please?

Anbby_ROG
Customer Service Agent

Hi @nimssis  ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Hello,

I am facing the same issue with my new Rog Strix 16, please help me

Anbby_ROG
Customer Service Agent

Hi @kidder_davila ,

 

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you